E-mail Manager

Fire Engine RED's E-mail Manager is our flagship product.

Our E-mail Manager enables you to manage incoming e-mails from students, parents and counselors through a Web-based e-mail product that includes a central response library.

With the help of our E-mail Manager your staff will be able to respond to 90 percent of incoming e-mail messages in one minute or less in a customized, consistent way.

In addition, by using our E-mail Manager to respond to student e-mails, your office will no longer run the risk of having student e-mails get lost in the individual inboxes of your staff members.

Moreover, your staff members will be more productive if they are able to use their individual office e-mail account for professional correspondence instead of wasting time sifting through their overflowing inboxes each day searching for any student e-mail messages that they have failed to answer.

	Customization Opportunities Hide Respond to incoming e-mail messages with a customized auto-acknowledgement message. Associate different acknowledgement messages with different incoming e-mail addresses. Utilize different e-mail addresses to respond to or send e-mail communications. Automatically include a customized greeting and closing signature defined by an individual staff member or department. Review a sender's electronic communications history with your office prior to responding to a new message. Use this information to personalize your response and evaluate the sender's interest level.
	Time-saving Tools Hide Block 95% of spam from reaching your Extinguisher inbox using our spam blocker. Remove duplicate incoming messages sent to more than one of your incoming e-mail accounts. Automatically sort and route incoming messages to the appropriate staff member for follow-up based upon categories tailored for the workflow in your office. Utilize the system’s customized response library to suggest the best response to a sender's question. (Fire Engine RED will handle the selection and weighting of key words and key phrases that will trigger the best response to a sender's question.) Respond to multiple questions in a single e-mail by quickly building customized responses to a sender's questions in a few clicks. Include a customized greeting and closing with each response. Receive an e-mail alert (sent to your inbox) any time there is a new message in the system.
	Management Tools Hide Capture a sender's e-mail address and other important data contained in the message and create a new contact record or update an existing one (i.e. full name, city, state, major, etc.). Determine a student's level of interest in your school by viewing the student’s complete e-mail history with your office. Incorporate within the history, those e-mail responses to inquiries received via phone or in-person that were best answered from the library. Create and update your central response library to ensure all e-mail senders receive a consistent and accurate response to their message. Pre-define attachments and/or Bcc(s) to be sent with specific responses. Track how often each message in your response library is used. Set a reminder that notifies you when a message in your response library needs to be reviewed or updated. Schedule specific dates when certain response messages expire or become temporarily inactive.
	Real-time Data & Reports Hide View detailed reports including: the volume of incoming e-mail, number of responses sent, user productivity for any period and more. Track your most popular library responses. Utilize our powerful search functionality to search the system's database – using any aspect of a sender’s e-mail message or your response. Export reports in a CSV file format.